Terms of use

By using this Site:

  • You agree that you have read and understand the terms of this Agreement
  • You accept and agree to comply with all legal regulations of this Agreement

Please read the conditions carefully before using our service. If You do not agree to the Terms, you should leave this site.

We reserve the right to update and amend Terms of Use, at any time, so remember to check back in before You shop, as the latest set will apply.


Return and cancellation policy

Thank you for purchasing the products we collect for you. As with any store, there are terms and conditions that apply to Passage Shop return and cancellation policy.

Please follow these steps to start the online return process:

  • The buyer has the right to exchange and (or) return non-food items of the required quality within 14 days, except for the date of purchase.
  • We aim to refund you within 3-21 days of receiving the returned item.
  • We do not accept returns for damaged goods, as well as goods received after the corresponding return period. If You try to return the goods, You will have to send it to us Yourself or pay the shipping cost.
  • When returning the goods, you must provide us with the relevant checks and other documents related to the sale. Otherwise, it will not be possible to change or return the goods.
  • The goods specified in the decision of the Cabinet of Ministers of the Azerbaijan Republic in the list of the goods which are not subject to change in retail objects on the territory of the Azerbaijan Republic, are not returned and are not changed.

If You request a refund for an item during the above time frames but You can’t return it to us for some reason, please get in touch – but any refund will be at our discretion.


Privacy policy

We are 100% committed to protecting the privacy and security of Your personal data. We appreciate and respect how important privacy is. If You have any questions or want to get more detailed information about how we collect, use, store and share information about You, please don’t hesitate to email our Customer Service team at [email protected].

We collect the information you provide about Yourself, such as your name, billing address, delivery address, email address, phone number and payment information for administrative and business purposes (to contact You and process Your order).

To increase the security of our customers’ credit and debit card information, we use specialized third-party security services to identify and prevent unauthorized credit card order attempts.